To our loyal pet parents,

We understand the convenience of using online pharmaceutical companies, but due to the high volume of requests that we receive daily, we will be making some changes to how we process requests through outside/online pharmacies.

Starting January 2020, we will no longer approve prescription requests from outside pharmacies by phone or through fax. This DOES NOT mean that you cannot get your pet’s medication from an outside pharmacy. Our policy will be to issue you a hand-written prescription. This prescription can then be taken or mailed to any pharmacy of your choosing. Each pharmacy will have their own policies as to how they process written prescriptions. Please make sure to check with the pharmacy you plan on using in advance so there won’t be any lapse in your pets’ medications.

We understand this method may not be the most convenient, but we recently experienced issues such as medications not being dispensed correctly or as directed, approved or denied without our consent, and have been inundated by emails and calls from pharmacies. These events and others have prompted this change in policy. As mentioned before, each pharmacy has a different way of processing these prescriptions. With this new policy, we will be able to prescribe to all patients in the same manner, therefore we will be able to better monitor what medications your pet is receiving and when the next needed exam or lab tests are required.

We cannot guarantee that online pharmacies purchase their medications through the manufacturer who made them. Occasionally, they are purchased from third parties with no guarantee of how they have been stored or where they came from. Many medications will lose effectiveness and even become harmful if they are not stored in properly controlled environments. When you purchase your pet’s medications through a veterinary office, they are guaranteed by the manufacturer, and they often times will help out financially if your pet contracts heartworm disease, the manufacturer will help with the cost of treatment. If you have bought the product online, often the manufacturer will not offer compensation. Counterfeit drugs have been found on the online market as well.

Our team is always working hard to meet you and your pets’ needs efficiently, and while a prescription may seem like a simple task, that simply is not the case. We receive so many prescription refill requests, both in office and from outside pharmacies, that the veterinarians would be unable to perform daily tasks, such as appointments and treating their patients, if they took the time to address them as they arrive. It is for this reason that it can take up to 24-48 hours for approval. This will not change with the new policy and it will still take up to 48 hours for your written prescription to be ready for pick up. Please keep in mind that your veterinarian may not work every day of the week and we are closed on weekends, so this may increase the amount of time it takes to get approval. If you know that you have a prescription that will need to be filled in the foreseeable future, please let us know as soon as possible.

As a small business, we do our best to keep our prices as competitive as we can. If you want the convenience of ordering online and getting your medications shipped directly to you, but you want the peace of mind knowing your pets’ medications are coming from a reputable source, we have an online pharmacy that works directly with veterinarians and the manufacturer of the medications. They offer competitive pricing and often discounts for first time and auto-ship customers. The pharmacy is called VetSource and can be found on our website or at the following link:

VetSource Online Store

If you are not technically savvy and would like our help in ordering, we are more than happy to do that as well!

We appreciate your understanding and look forward to continuing to help you take the best possible care of your furry family members.

Sincerely,

Your Lange Veterinary Hospital Family