The safety and and well-being of our families and their pets have always been of the utmost importance to us. In response to the growing concerns surrounding COVID-19, we have created the following protocol. We have continued to maintain our high standards of cleanliness throughout our spaces.

To Our Valued Customers,

We know that due to these strange times, many things have changed in our day to day lives. As we navigate through these new ways due to COVID-19, we want to ensure that we are providing the best possible care to our patients.

Beginning on Monday April 13th, 2020 we ask that you please call our office before arriving at our clinic so that our receptionists can help to schedule your appointment time. We know that this is very new and different to our practice.

We have become increasingly busier as the days have continued and we know that this can lead to frustrations and extended wait times. We hope that in beginning to schedule out your visits, we will be able to treat our patients in a timely manner. This will also allow our employees to practice safe social distancing and enough time to clean in between appointments. We thank you for your patience with these new changes.

The following guidelines have been established to care for your pets: 
Only Hospital personnel are allowed in the building

  1. Clients will remain outside the building at all times.
  2. Upon arrival at our facility, clients and patients should stay in the car and call us (903-893-5561) to announce your arrival
  3. A receptionist will collect all pertinent information and a brief history in order to check your pet in.
  4. A veterinary technician will come out to your car to bring your pet inside for treatment and/or examination.
  5. Once complete, a receptionist will call you to collect payment. A veterinary technician will bring your pet and any medications needed to your car.
  6. Payments can be made by credit card over the phone or if you are paying by cash or check, a vet tech can take your payment once they bring your pet out to you.

Prescriptions/Refills/Preventives

  1. As always, please call the office to request a refill: (903-893-5561)
  2. Call us when you arrive, we can take your payment over the phone or at your car.
  3. We will deliver the prescription to your car.
  4. We also have an online pharmacy available for those that would like preventives and food delivered to their home.

Daycare & boarding will remain open at this time

  1. We ask that you leave all personal belongings such as blankets, toys, jackets, at home.
  2. We will use our leashes to take your pet.
  3. You may bring your pet’s food if they are on a specific diet.
  4. For pick up, please call to let us know you are here and we will bring them out to the car.
  5. Payments can be made by credit card over the phone or if you are paying by cash or check, a vet tech can take your payment once they bring your pet out to you.

We appreciate your patience as we continue to serve you and your pets.

Sincerely,
The Lange Veterinary Hospital Family

For any additional information regarding COVID-19 and your pets, please visit www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners.pdf